Mobile user testing, Draft 8, User 2 McCord (November 30, 2009)

Demographic info

Pre-visit scenario

Task: Deciding whether or not to go to the museum that week
- Language selection -> Home Page -> News -> New exhibit
- Home page -> Exhibitions -> Current exhibit -> Simply Montreal -> Events -> Today
- Home page -> Exhibitions -> Upcoming exhibits
User comments about this task:
 - About language selection : "You should spell each language option in its native tongue ('English', 'Français', 'Español')"
 - "I was attracted by news first - since menu icons haven't been designed, bottom section is less attractive"
 - "In Events, include duration of activities (would help in decision-making)"

Task: What do you do to learn about the exhibitions that are on right now?
 - Home page > Exhibitions > Current Exhibits

Task: Find out more about an exhibition you're interested in
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > About
User comments about this task:
 - "I would like to be able to get to the artifacts from the About page"
 - "Opening hours are missing"
 - "You should also indicate if any services are available (audio tours, guided-tours, etc)"
Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue
Did not notice the catalogue on first page view
User comments about this task:
 - "Too many clicks required to reach objects for transient use (ex: on a bus)"
 - "Transient use requires quick & simple info"
 - "Moisaic display mode of catalogue is clearer than list display"

Task: How much will it cost you to see the exhibition?

Task: What sorts of artifacts, objects, or works are in that exhibition?
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue

Task: Suppose you find a few artifacts that are really interesting that you want to make sure you see when you get there. How would you remember to do this?
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue > Section > artifact page : Collect
User comments about this task:
 - "I would like to have links from My Collection to a Museum Map indicating where artifacts are displayed"
 - "The artifact page should indicate which exhibit the object is part of, and where to find it in the museum"

Task: Can you find out what others thought about the exhibition?
 - Artifact Page > Show Comments (realizes that comments aren't about the exhibit)
 - Home page > Exhibitions > Exhibition > Show Guestbook
User comments about this task:
 - "Why the yellow ME?"
 - "No biggie if i can't edit/delete my comment at a later moment"

Task:  What events are coming up related to that exhibition?
 - Exhibition page > Events

Task: How do you find out more about the museum? e.g., where it is, and what time it opens and closes, and how much it costs.
 - Home > Visitor Information
User comments about this task:
 - "Visitor information button should be in the upper left corner"

In-museum scenario

Task: Suppose you want to see whether there are any events happening today. How do you go about doing this?
 - Home page > news
 - Home page > Exhibitions > Current > Exhibition page > Event

Task: How do you go about finding the artifacts you bookmarked from your pre-visit?
 - Home page > My Collection > Artifact page
User comments about this task:
 - "I would expect to find information about current object location in artifact page reached via My Collection"
 - "I would like to have a plan of the museum with markers for collected artifacts"

Task: You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention. Intrigued by the object, how do you go about learning more about it?
 - Home page > Enter code > artifact page
User comments about this task:
 - "I would be interested in complementary information presented in the form of video clips, animations; would not read textual descriptions on device"

Task: How would you go about finding more about the object using the mobile device?

Task: Now that you've found the object and have read a bit more about it, you want to mark it somehow so you can come back to it in the, maybe at home. How would you do this?
 - Home page > Enter code > artifact page > collect; look for this artifacts under My Collection

Task: The object reminds you of something, and you decide to share a note about it for other visitors or potential visitors to read. How would you do this?
 - Artifact Page > Comments > Add Comment

Task: You're really interested in this object, and would like to see other objects related to it. How do you go about doing this?
 - Artifact Page > Related artifacts

Task: Is there anything you can listen to or watch about this artifact? How would you go about doing that?
 - Artifact Page > Show Audio / Video

Task: Is there more than one image you can look at on this artifact? How would you go about doing?
 - First looks in Audio / Video (WRONG), then tries the left and right arrows
User comments about this task :
- "What's the difference between the  up/down arrows and left/right arrows?"
- "Maybe you should vreate a panel for alternate views (like audio/video, comments, tags, etc)"

Task: Suppose you the image is too small. How would you go about seeing this artifact, but bigger?
 - "There is no magnifying glass icon - don't know how to zoom"
 - "Zooming is not really useful while visiting the exhibit"

Task: This object is really exciting, and you want to somehow share the experience with your friends. What do you do?
 - Artifact page > send

Post-visit scenario

Task: How would you go about finding the objects you collected?
 - Home page > My Collection

Exit questionnaire

How was your overall experience using this application?

• Not Bad

What would *you* use this application for? Choose as many as are appropriate.

• Plan a Visit

What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)

 - Localize objects on gallery map* -* Link artifact pages to exhibit
 - Audio-guides

What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)
 - Rate objects and see most popular objects

How useful do you think it is to "collect" artifacts, objects, and paintings?

• Useful

How useful do you think it is to see artifacts, objects, and paintings other people "collected"?

• Very Useful

How useful do you think it is to tag artifacts, objects, and paintings?

• Not Very Useful

How useful do you think it is to see the tags of artifacts, objects, and paintings?

• Not Very Useful

How useful do you think it is to comment on exhibits?

• Very Useful

How useful do you think it is to read comments other visitors left for exhibits?

• Very Useful

How useful do you think it is to comment on artifacts, objects, and paintings?

• Useful

How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?

• Useful