Mobile user testing, Draft 8, User 2 McCord (November 30, 2009)
Demographic info
Gender |
F |
Age |
30-39 |
Occupation |
Museum professional - Web project mgr |
Comfort level with technology |
Somewhat comfortable |
Museum experience - frequency of visits |
Regularly (at least once a month) |
Has used a museum mobile app? |
No |
If yes, which museum? How was your experience? |
n/a |
Owns an internet-enabled mobile device? |
No |
Mobile device - frequency of use (all purposes) |
n/a |
Mobile device - frequency of use (internet app) |
n/a |
Pre-visit scenario
Task: Deciding whether or not to go to the museum that week
- Language selection -> Home Page -> News -> New exhibit
- Home page -> Exhibitions -> Current exhibit -> Simply Montreal -> Events -> Today
- Home page -> Exhibitions -> Upcoming exhibits
User comments about this task:
 - About language selection : "You should spell each language option in its native tongue ('English', 'Français', 'Español')"
 - "I was attracted by news first - since menu icons haven't been designed, bottom section is less attractive"
 - "In Events, include duration of activities (would help in decision-making)"
Task: What do you do to learn about the exhibitions that are on right now?
 - Home page > Exhibitions > Current Exhibits
Task: Find out more about an exhibition you're interested in
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > About
User comments about this task:
 - "I would like to be able to get to the artifacts from the About page"
 - "Opening hours are missing"
 - "You should also indicate if any services are available (audio tours, guided-tours, etc)"
Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue
Did not notice the catalogue on first page view
User comments about this task:
 - "Too many clicks required to reach objects for transient use (ex: on a bus)"
 - "Transient use requires quick & simple info"
 - "Moisaic display mode of catalogue is clearer than list display"
Task: How much will it cost you to see the exhibition?
Task: What sorts of artifacts, objects, or works are in that exhibition?
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue
Task: Suppose you find a few artifacts that are really interesting that you want to make sure you see when you get there. How would you remember to do this?
 - Home page > Exhibitions > Current Exhibits > Simply Montreal > Catalogue > Section > artifact page : Collect
User comments about this task:
 - "I would like to have links from My Collection to a Museum Map indicating where artifacts are displayed"
 - "The artifact page should indicate which exhibit the object is part of, and where to find it in the museum"
Task: Can you find out what others thought about the exhibition?
 - Artifact Page > Show Comments (realizes that comments aren't about the exhibit)
 - Home page > Exhibitions > Exhibition > Show Guestbook
User comments about this task:
 - "Why the yellow ME?"
 - "No biggie if i can't edit/delete my comment at a later moment"
Task:Â What events are coming up related to that exhibition?
 - Exhibition page > Events
Task: How do you find out more about the museum? e.g., where it is, and what time it opens and closes, and how much it costs.
 - Home > Visitor Information
User comments about this task:
 - "Visitor information button should be in the upper left corner"
In-museum scenario
Task: Suppose you want to see whether there are any events happening today. How do you go about doing this?
 - Home page > news
 - Home page > Exhibitions > Current > Exhibition page > Event
Task: How do you go about finding the artifacts you bookmarked from your pre-visit?
 - Home page > My Collection > Artifact page
User comments about this task:
 - "I would expect to find information about current object location in artifact page reached via My Collection"
 - "I would like to have a plan of the museum with markers for collected artifacts"
Task: You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention. Intrigued by the object, how do you go about learning more about it?
 - Home page > Enter code > artifact page
User comments about this task:
 - "I would be interested in complementary information presented in the form of video clips, animations; would not read textual descriptions on device"
Task: How would you go about finding more about the object using the mobile device?
Task: Now that you've found the object and have read a bit more about it, you want to mark it somehow so you can come back to it in the, maybe at home. How would you do this?
 - Home page > Enter code > artifact page > collect; look for this artifacts under My Collection
Task: The object reminds you of something, and you decide to share a note about it for other visitors or potential visitors to read. How would you do this?
 - Artifact Page > Comments > Add Comment
Task: You're really interested in this object, and would like to see other objects related to it. How do you go about doing this?
 - Artifact Page > Related artifacts
Task: Is there anything you can listen to or watch about this artifact? How would you go about doing that?
 - Artifact Page > Show Audio / Video
Task: Is there more than one image you can look at on this artifact? How would you go about doing?
 - First looks in Audio / Video (WRONG), then tries the left and right arrows
User comments about this task :
- "What's the difference between the up/down arrows and left/right arrows?"
- "Maybe you should vreate a panel for alternate views (like audio/video, comments, tags, etc)"
Task: Suppose you the image is too small. How would you go about seeing this artifact, but bigger?
 - "There is no magnifying glass icon - don't know how to zoom"
 - "Zooming is not really useful while visiting the exhibit"
Task: This object is really exciting, and you want to somehow share the experience with your friends. What do you do?
 - Artifact page > send
Post-visit scenario
Task: How would you go about finding the objects you collected?
 - Home page > My Collection
Exit questionnaire
How was your overall experience using this application?
- Not Bad
What would *you* use this application for? Choose as many as are appropriate.
- Plan a Visit
What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)
 - Localize objects on gallery map* -* Link artifact pages to exhibit
 - Audio-guides
What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)
 - Rate objects and see most popular objects
How useful do you think it is to "collect" artifacts, objects, and paintings?
- Useful
How useful do you think it is to see artifacts, objects, and paintings other people "collected"?
- Very Useful
How useful do you think it is to tag artifacts, objects, and paintings?
- Not Very Useful
How useful do you think it is to see the tags of artifacts, objects, and paintings?
- Not Very Useful
How useful do you think it is to comment on exhibits?
- Very Useful
How useful do you think it is to read comments other visitors left for exhibits?
- Very Useful
How useful do you think it is to comment on artifacts, objects, and paintings?
- Useful
How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?
- Useful