Flows

1. Policy/Regulation
   1. Ministry of Health
   2. Professional Colleges
   3. Standards/Guidelines
   4. Privacy (e.g. PHIPA)
2. Development
   1. design: must adhere to policy/regulation
   2. consultation
   3. testing: must adhere to policy/regulation
3. Deployment
   
   1. Practitioners & Admin
      1. training for admin, practitioners
      2. support
   2. Patients
      1. training
      2. feedback mechanism
      3. support
4. Virtual Care Activities
   1. book appointments
   2. virtual health activity (e.g. visit, monitoring)
      1. connect & communicate
      2. collect health information measures (e.g. temperature, blood pressure, blood sugar)/diagnostics
      3. care/treatment decision (e.g. prescription, referral, requisition)
      4. follow-up booking

Stakeholders/Actors

1. Clinicians:
   1. Doctors (Primary care, specialist, ER)
   2. Nurses
   3. Extended Care (e.g. physiotherapists, occupational therapists)
2. Patients
   1. rural/remote
   2. urban
   3. vulnerable
   4. other patients
3. Governing Bodies
   1. Provincial Governments (e.g. health ministries, accessibility ministries)
   2. privacy commision
   3. Federal Government
   4. Professional Colleges

Considerations for Patient Setting

• adequate connectivity
• access to devices
• access to privacy