Demographic info
Gender |
F |
Age |
30-39 |
Occupation |
Museum staff - Project Manager, Exhibitions |
Comfort level with technology |
Somewhat comfortable |
Museum experience - frequency of visits |
Regularly (at least once a month) |
Has used a museum mobile app? |
No |
If yes, which museum? How was your experience? |
n/a |
Owns an internet-enabled mobile device? |
No |
Mobile device - frequency of use (all purposes) |
n/a |
Mobile device - frequency of use (internet app) |
n/a |
Pre-visit scenario
Task: Deciding whether or not to go to the museum that week
- Home page > News > Today Event
- Home page > Exhibitions > Simply Montreal
User comments about this task:
- Confused by the text in the language selection interface : "Your language selection can be changed at any time by going to 'More' on the bottom..." i don't see the more button. - Clicks on 'event today' label in the exhibit list, nothing happens : "There must be a problem with the application"
Task: What do you do to learn about the exhibitions that are on right now?
- Home page > Exhibitions > Exhibits
User comments about this task :
- "Are there links to other web resources? (links to external sites, museum site)"
- Gets lost when view viewing the About exhibit page : "This page feels like a dead-end. Not good" (does not understand why the other panels have disappeared) Description text should be expanded in same interface instead of a different page (About exhibit).
- Not sure about "Catalogue" as a choice of label. Evoques a book, not an entry point to the exhibit. Does not feel like the point of entry to the exhibit. Does not feel important enough (put in first position? - In Catalogue : "No description for sections? Just Headings?"
Task: Find out more about an exhibition you're interested in
- From Exhibitions, goes to Simply Montreal, explores all sections of interface
Task: How much will it cost you to see the exhibition?
Task: What sorts of artifacts, objects, or works are in that exhibition?
Task: Suppose you find a few artifacts that are really interesting that you want to make sure you see when you get there. How would you remember to do this?
Task: Can you find out what others thought about the exhibition?
Task: What events are coming up related to that exhibition?
Task: How do you find out more about the museum? e.g., where it is, and what time it opens and closes, and how much it costs.
In-museum scenario
Task: Suppose you want to see whether there are any events happening today. How do you go about doing this?
Task: How do you go about finding the artifacts you bookmarked from your pre-visit?
Task: You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention. Intrigued by the object, how do you go about learning more about it?
Task: How would you go about finding more about the object using the mobile device?
Task: Now that you've found the object and have read a bit more about it, you want to mark it somehow so you can come back to it in the, maybe at home. How would you do this?
Task: The object reminds you of something, and you decide to share a note about it for other visitors or potential visitors to read. How would you do this?
Task: You're really interested in this object, and would like to see other objects related to it. How do you go about doing this?
Task: Is there anything you can listen to or watch about this artifact? How would you go about doing that?
Task: Is there more than one image you can look at on this artifact? How would you go about doing?
Task: Suppose you the image is too small. How would you go about seeing this artifact, but bigger?
Task: This object is really exciting, and you want to somehow share the experience with your friends. What do you do?
Post-visit scenario
Task: How would you go about finding the objects you collected?
-
Exit questionnaire
How was your overall experience using this application?
- Didn't like it - needs improvements
What would *you* use this application for? Choose as many as are appropriate.
- Plan a visit
- Research
- Entertainment
- Education/Learning
What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)
What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)
-
How useful do you think it is to "collect" artifacts, objects, and paintings?
- Useful
How useful do you think it is to see artifacts, objects, and paintings other people "collected"?
- Not Very Useful
How useful do you think it is to tag artifacts, objects, and paintings?
- Not Very Useful
How useful do you think it is to see the tags of artifacts, objects, and paintings?
- Not Very Useful
How useful do you think it is to comment on exhibits?
- Useful
How useful do you think it is to read comments other visitors left for exhibits?
- Not Very Useful
How useful do you think it is to comment on artifacts, objects, and paintings?
- Useful
How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?
- Useful