Remember to Bring with you!
Before heading off to your user testing session, make sure you have the following.
- Printed copy of protocol (for you to quickly refer to)
- Honorarium for user
- User consent form
- Name of user (best to greet the person without referring to your notes)
- mockup (either on a laptop or paper prototype)
- If using a computer in a lab or at the person's office, make sure you remember the urls!
- note taker
- note taking forms (either electronic or paper)
- camera or video equipment if using
- pens
- extra pad of paper
- paper copy of questionnaires for user to complete
- folder to put all user's papers and notes in one storage place
- Directions for where you are meeting user (if going to them)
During Study
- Greet user.
- Introduce them to any other observers or note takers.
- Have user sign consent form and give address (if a cheque has to be mailed to them for honorarium)
- Explain user testing procedure and that you are testing the system and not them.
- Ask them if they have any questions.
- Have them complete the demographic questionnaire
- Ask an ice breaker question about some of the demographic information you want to collect anyway. Want to put user at ease if possible.
- Have them sit down in front of computer (or in front of paperprototype).
- Conduct user test
- Have them complete any post-questionnaires
- Ask any questions you have (do this after they've completed the questionnaires so not to bias their answers).
- Let them ask any questions and debrief them.
- Let them know how they can find out about changes made to the software as a result of the user testing data.
- Thank them for participating.
- Give them their honorarium (or let them know when cheque will be mailed and they can expect to receive it). Give them a contact number for someone if the cheque doesn't arrive.