Project Objectives
The BIG IDeA consortium objectives are to:
- Establish and foster a co-design process between customers and businesses to continuously advance innovation in inclusive design – thereby improving the customer experience and the business processes.
- Provide an online platform that supports customers in finding and reviewing accessible businesses (similar to Trip Advisor, but for accessibility); businesses in finding accessibility tools and resources; and a mechanism for developing and showcasing innovative approaches to accessibility challenges.
- Initiate a virtuous cycle that benefits customers, businesses, and communities --- leading to greater prosperity for all members (refer to figure 1 for illustration of points below):
- support businesses in continuously improving the customer experience for all customers;
- leverage inclusive design and inclusive participation to improve planning, prediction and innovation in services, business processes and customer experiences;
- find innovative approaches to address existing barriers;
- proactively ensure that emerging products and services are inclusively designed;
- showcase leadership in inclusive design; and
- create a resource bank of openly available resources, tools, lessons and strategies that support inclusive design and accessibility.