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This is feedback extracted from the Word doc. See the Word doc for the context.

  • Some typos (i.e. sapectrum vs. spectrum), suggested punctuation and grammar changes.Page 16 "Design for diversity" - , grammar, and punctuation changes needed.
  • "Guidance can be reformulated to better situate with the reader. For example, "Practices" should lead with a verb, and "Functional needs" should utilize appropriate verbs like "enabling" "satisfying" "providing", etc.
  • Guidance appears though general, appears to imply synchronous visits. Guidance can be revised to include asynchronous situations or contexts such as self-assessments, remote patient monitoring / devices, etc.
  • Unclear how "Humanizing wait queues" is related to virtual healthcare.
  • "Avoid use of jargon. What is the meaning of flex?"
  • Page 18 "Understandability is fundamental to quality care" - "Should we mention health literacy and digital health literacy in the context of virtual healthcare. Maybe add some references?"
  • "Practices" lists should start verbs since a practice is an action.
  • Page 20 "Supports for using technology" - "Does that include medical devices in a remote patient monitoring context?"
  • "Functional needs" - lists should be more consistent and be situated in context of the reader. i.e. "Support communication by ... providing... options for..."Some inconsistency in scope - some guidelines mention computing and analog devices like phones, but other guidelines only specifically mention computers. Ex. #3.3
  • Advocacy and policy can be more relevant in certain sections, esp. regarding standards of care. For example, 5.4.

Additional comments in the Word doc: