During the pandemic response and recovery, many health units are moving to virtual care. With this transition there is a risk that vulnerable individuals and communities will be excluded. This not only harms and poses risks for the excluded individuals but the community and country as a whole.
Through a collaboration between the Inclusive Design Research Centre and the National Research Council under the Pandemic Response Challenge Program, the project will:
What is meant by "Vulnerable Populations"
When understanding barriers to access, it is helpful to use the social model of disability as the standpoint. The social model views the product, environment, design or even society as the source of disability. In this way, a barrier or a disability can be viewed as a mismatch between the needs of the individual (based upon their skills and constraints) and the options provided by the service.
Systems that are flexible and responsive to individual needs and preferences are most likely to be accessible and able to meet the needs of diverse populations, even needs not yet articulated. Therefore, it is helpful to treat mismatches as affecting individuals rather than homogeneous "vulnerable populations".
To state in another way: A person is made vulnerable due to a mismatch between their individual needs and preferences, and the inflexibility of the system or service they are accessing.
Download the Guide
Guide for Reducing Barriers to Virtual Healthcare
Version Date: July 5, 2021
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- Implement updates and changes based on feedback.
- Explore areas of interest: remote patient monitoring, remote access, digital and health literacy, etc.
- Iterate and revise guidelines with recipients of care; and healthcare professionals including practitioners, policy makers, procurers, system developers and integrators.
- Collaborate with healthcare professionals to implement aspects of the guideline in their practice.
- Collaborate with healthcare professionals to implement aspects of the software approach for expressing personal preferences for healthcare.
- Utilize the guideline and software approach in other related projects.
- Through the Fluid open source community, support any practices or businesses seeking to utilize outcomes from this project.