Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

On this page

Table of Contents
excludeTable of Contents

titleSection Navigation

Inclusive Virtual Healthcare Guidelines (Section Home)

Page Tree
rootSection - Guide for Reducing Barriers to Virtual Healthcare


This document was originally published December 3 as a brainstorming space for first round of co-design.

Purpose of this document :

Notes and ideas related to co-design apporaches and participants

This page is a work in progress.


  • practitioners
    • doctors
      • GP
      • Specialist
      • ER
    • extended health professionals (e.g.: PT, OT)
    • nurses
    • nurse-practitioners
  • patients
  • administrators
  • caregivers
    • spouse/partner
    • child
    • parent
    • friend?
    • personal support worker?
  • Other
    • ASL/LSQ relay
    • language interpreter

Patient Groups to approach: 

  • indigenous and/or rural communities 
  • care homes 
  • Persons living independently w complex needs 
  • People experiencing homelessness
  • What is the best way to approach people through their caregivers?




Co-design activity ideas: 

  • journey map 
  • story telling 
  • role play - set up a mock system and go through it 
  • - have the participants tell us what kind of services they need. 
  • Bulletin board where people can interact as needed. Drop-in / out.


Co-design approaches: 

  • Document with another device / online chat program 
    • think about other tools they're using they've found useful 
  • embedded co-design through their organization or service provider, care assistant, or someone in their bubble. 
  • phone as a fallback 
  • give a kit for them to complete that addresses the scenarios and reveals barriers and gaps
  • Check out Cities and Platform co-op co-design approaches.