Following up on Round 1
In Round 1 of co-design (see Virtual healthcare co-design (Round 1)), efforts focuses on identifying challenges, successes, barriers, and their contexts. Based on the stories and other artifacts from that co-design, subsequent iterations of co-design can expand to explore more specific areas of interest.
Developing Guideline Criteria from Personal Needs and Preferences, and their Contexts
The stories from Round 1 are revealing that there are personal needs and preferences in healthcare experiences. Subsequent co-design can explore ways to help individuals articulate their personal needs and preferences, and their contexts in terms of healthcare interaction criteria. These explorations can also begin to address criteria for functional barriers in virtual healthcare.
For example, if a person expresses "I wish I can speak to my doctor in my mother tonguenative language", a possible criteria might be "Virtual healthcare systems and processes should support multiple languages".
Software Tools for Personal Needs and Preferences
Subsequent co-design iterations can explore how software tools can alleviate challenges and barriers, and amplify successes identified by round 1 co-designersaddress personal needs and preferences. Such software tools could include :
...
features platforms should support, or existing tools that can improve access.
For example, if a person expresses "I wish I can speak to my doctor in my native language", a possible software solution might be to provide a translation service, or for virtualcare platforms to be easily translatable.
Processes
Subsequent co-design iterations can explore processes that created challenges and barriers identified by round 1 co-designers. Such processes could include:
- registering and booking online appointments
- attending online appointments
- client / patient intake
Additional Stakeholders
Later iterations of co-design can expand to include other stakeholders in the healthcare system / process such as practitioners, nurses, and other individuals who play a role in a circle of care.