Following up on Round 1
In Round 1 of co-design (see Virtual healthcare co-design (Round 1)), efforts focuses on identifying challenges, successes, barriers, and their contexts. Based on the stories and other artifacts from that co-design, subsequent iterations of co-design can expand to explore more specific areas of interest.
Developing Guideline Criteria from Personal Needs and Preferences, and their Contexts
Explore The stories from Round 1 are revealing that there are personal needs and preferences in healthcare experiences. Subsequent co-design can explore ways to help individuals articulate their personal needs and preferences, and the their contexts in which these needs and preferences are relevant. This will include co-designing solutions terms of healthcare interaction criteria. These explorations can also begin to address criteria for functional barriers in virtual healthcare.
For example:
- Language and communication
- Diet, medication, allergies
- Mobility
- Literacy / legibility
- Religious and cultural traditions, and personal beliefs
...
, if a person expresses "I wish I can speak to my doctor in my mother tongue", a possible criteria might be "Virtual healthcare systems and processes should support multiple languages".
Software Tools for Personal Needs and Preferences
Subsequent co-design iterations can explore how software tools can alleviate challenges and barriers, and amplify successes identified by round 1 co-designers. Such software tools could include:
- Personal health monitoring
- Journaling
- Aggregating and analyzing personal data and contexts
- Portable personal needs and preferences
Processes
Subsequent co-design iterations can explore processes that created challenges and barriers identified by round 1 co-designers. Such processes could include:
- registering and booking online appointments
- attending online appointments
- client / patient intake
Additional Stakeholders
Later iterations of co-design can expand to include other stakeholders in the healthcare system / process such as practitioners, nurses, and other individuals who play a role in a circle of care.