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- Reduced technical literacy of patient and clinician
- Inadequate orientation to virtual environment and virtual visit process i.e. setting patient expectations, need to have a waiting room / greeter to facilitate new patients
- Number of different virtual platforms being used imposes challenges to accessibility due to inconsistency and unfamiliarity
- Locating invitation in e-mail inboxes or requests in messages lists amongst other items
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Privacy and Security of Data
- Privacy concerns related to the online exchange of personal and health related information may reduce use and acceptance of virtual platforms on both the patient and clinician side
- Lack of a private and quiet space on the patient side to conduct the virtual visit
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