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User Testing Protocol Template

User Testing Protocol Template

Mar 18, 2009

Instructional notes are in italics and preceded with the icon. Remove instructional notes and this note before publishing.

Reference: User Testing Protocol

Supporting Materials:

Greeting script

This references a standard greeting script, which should be suitable for most component user testing. Remove this note before publishing.

User Testing Greeting Script

User Testing Demographic Questionnaire

Scenarios

Persona/Role

Write out the scenario for each unique persona or role. This should be in a script format that can be read to the user during the test. Remove this note before publishing.

Scenario script.

Tasks

Write out the tasks for each unique persona or role. This should be in a script format that can be read to the user during the test. Remove this note before publishing.

  1. Task 1

  2. Task 2
    ...

Notes for Test Coordinator

Record specific notes for the test. This may refer to offering help, what to watch for, or other notable points during the test. Example below, which can be removed before publishing if necessary. Remove this note before publishing.

Offering help during the test

Don't offer help; let the user attempt to perform the task themselves. If they ask for help reply with:

  • "What do you think you/that would do?"

  • "What do you think that means?"

You want to observe whether the user has trouble:

  •  

Post-test Questionnaire

Link to and/or document the the post-test questionnaire below if one is to be used. Remove this note before publishing.

  • Have the user fill this out on their own before asking them the post-test questions below.

How easy or difficult was it for you to ...?

  1. Very difficult

  2. Difficult

  3. Neutral

  4. Easy

  5. Very easy

Post-test questions (ask these verbally after the user has filled out the questionnaire)

Document post-test questions that are to be asked. Potential examples are listed below. Remove this note before publishing.

  1. How easy or difficult was it for you to...?

  2. Did you notice a visual cue for...?

    • What do you think it is for?

    • How helpful was it to you?

  3. How did you know to...?

  4. Was there anything confusing about...?

    • If so, what?

    • (If confusing) Are there any changes you would suggest to make it less confusing?