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- Findings and recommendations after the implementation of an American Sign Language handheld tour. Also, factors that influence whether visitors rent handheld tours; in-museum and online bookmarking to provide personalization & build return visits. Lessons from the Museum of Science's First Multimedia Handheld Tour
- Christine Reich @ Museum of Science, Boston: Universal Design of Computer Interactives for Museum Exhibitions
- People with disabilities visit museums: an exploratory study of obstacles and difficulties
- Notes on museum experience for people w/ cognitive disabilities
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