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Persona Scales were used to identify and describe personas. We identified 6 Faculty, 4 Student and 2 Instructional staff personas based on 20 Contextual Inquiries with users in these roles (across UC Berkeley, York University & University of Toronto). Our research is an iterative process. We were unable to meet with System Administrators and Institutional Staff in this iteration although we recognize them as an important user group.
The next step is was to create rough draft personas based on the persona scales. Look for these in the next couple of weeks. In the meantime, below is a list of identified personas. The personas created at that time have evolved to become the Fluid Personas for Course Administration & Content Management.
For privacy, contextual Inquiry participant initials are used to identify who the people on whom each persona will be was based on. Multiple initials mean several participants will be have been rolled up into the same persona (i.e. because they have similar goals, needs & characteristics). The personas will describe these archetypes, including their characteristics, goals and distinctions from one another.
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