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Persona Scales were used to identify and describe personas. We identified 6 Faculty, 4 Student and 2 Instructional staff personas based on 20 Contextual Inquiries with users in these roles (across UC Berkeley, York University & University of Toronto). Our research is an iterative process. We were unable to meet with System Administrators and Institutional Staff in this iteration although we recognize them as an important user group.
The next step was to create rough draft personas based on the persona scales. The personas created at that time have evolved to become the Fluid Personas for Course Administration & Content Management.
For privacy, contextual Inquiry participant initials are used to identify the people on whom each persona was based. Multiple initials mean several participants have been rolled up into the same persona (because they have similar goals, needs & characteristics). The personas describe these archetypes, including their characteristics, goals and distinctions from one another.
Faculty
- Catalina De Silva (Faculty - GSI Manager in Spanish)- Catalina.pdf
- Robin McCoy (Faculty - Business School)
- Ahmad Yousef (Faculty - Tenure-track History)
- Sergio Rossi (Graduate Teaching Assistant - Urban Affairs & Planning)
- Stacey Pearson (Graduate Teaching Assistant - Microbiology)
- Henry Sibley (Longtime Faculty - Math, Provisional Persona)
- George McFadden (Online Instructor - Journalism)
Student
- Christy Gonzola (Undergraduate Student - Molecular & Cell Biology)
- Andy Wright (Graduate Student - Information Studies)
- Ashley Myles (Undergraduate Student - Archeology)
- Shaina Wiseman (Graduate Student - Land Development, Provisional Persona)
Instructional Support Staff
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Check out the personas that emerged from the research:
Use Cases
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Completed Use Case Frequency Matrix
Samples from matrix:
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Component Identification
Components identified through the research and modeling activities...
Coming soon!
Use Case Priority Matrices
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