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User profile(s) and context of use:
Profiles will generally only be used for the cognitive walk-through, not the heuristic evaluation. However, users may be set up with a certain role in the system (e.g. student, instructor) for the heuristic evaluation.
• User Profiles or Personas
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Scenarios
Scenarios will generally only be used for the cognitive walk-through, not the heuristic evaluation. However, it is fine to use these scenarios for the heuristic evaluation if it is helpful to evaluators in figuring out how to walk through the application.
• General Overview (heuristics)
• Finding.....
• Scenario 3
• Scenario 4
• Scenario 5
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• [List any additional assumptions used in evaluation]
Positive Findings
All positive findings, from both the heuristic evaluation and the cognitive walk-through, should be placed in this section.
Usability Positives | Tool | Evaluator |
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Accessibility Positives | Tool | Evaluator |
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Summary of Usability & Accessibility Issues Found
All usability & accessibility issues found, in both the heuristic evaluation and the cognitive walk-through, should be placed in this section.
Priority Legend:
High = Task cannot be completed
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Low = Task completed with minor complications and/or annoyance
Summary of Issues Found
Usability Issues | Principle | Link to screen shots | Priority | Suggestions for solution | Tool | Component Identified? |
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Cognitive Walkthrough Worksheet
(issues This section should be used by evaluators to keep track of the steps & screens they followed through the application in the cognitive walk-through. Any positive results or issues found should be included in summary the two sections above).
Scenario 1: Brief description
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