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Interviewee:
Title:
Institution:
Interviewers:
Place:
Date & time:

0. General things to look out for during the interview

  • Work processes
  • Tools used (OCR/digitizing software, scanning hardware, etc.)
  • Output generated (raw text, PDF document, etc.)
  • Stakeholders (esp. other possible interviewees)
  • Pain points & frustrations

1. Getting started

Introduce the team and explain why you're there. Give a brief overview of the interview session, and assure him or her that they don't need to answer any questions they might feel uncomfortable in answering.

2. Demographics, context, icebreakers

  • Can you tell us a little bit about [institution]? How many people does it have? How is it structured?
  • Tell us about the human resources you have in-house, their skills, responsibilities, etc.?
  • How long have you been at [institution]?
  • What are your roles and responsibilities?
  • What other departments or institutions do you work with closely?
  • What kinds of activities do you typically use a computer for?
  • Any favorite applications or websites? Why?
  • Any you don't like? Why?

3. Main interview

  • What kinds of material do you digitize? (e.g., books, documents, etc.)
    • Do you deal with rare materials? (i.e., materials that require special handling)
  • Let's talk about the workflow...
    • Can you talk about the workflow for digitizing an individual book?
      • What happens on a page-to-page basis?
      • Do the scanners need to validate the scans? (image quality assurance)
      • Pain points: what is disliked most (or most frustrating) about the scanning process?
      • How often do pages need to be re-scanned, and why?
      • Where and how does page arrangement, organization, changes (additions/deletions), etc. happen?
    • Can you talk about the workflow for digitizing an archive/library?
  • Could you speak about the division of the workflow between Toronto and San Francisco?
  • Inefficiencies: What takes the most time?
  • Hardware/software: What sort of equipment/software do you use to digitize books?
    • Did the IA build it, did they contract a company to custom build it, or did they use a pre-packaged third-party solution?
    • Any general frustrations with the tool?
    • How does the product help/hinder your work flow?
    • How do you work around problems?
    • What are the outputs of the Toronto site?
    • What are the final document outputs like?
    • Does your solution do layout analysis and attend to text flow?

5. Wrap-up

Thank the individual for their time.

Ask if it would be OK to contact them with follow-up questions and/or design review as we move through the project.

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