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(PGA) Use Cases from first Stakeholder Workshop

(PGA) Use Cases from first Stakeholder Workshop

Oct 03, 2014

General

Chris Li

  • Female living on the US West Coast

  • English is second language

  • Quite a social person

  • Works 24/7; she's a parent, prioritizes work, but has lots of projects

  • Generally works at a computer/tablet/phone (connected)

  • Tends to focus hard on whatever she's currently working on, ignoring other things until it's their turn

  • Always connected, but only small time for this project

  • Needs time to disappear as well; don't expect immediate responses

  • Subject matter expert on needs of users with cognitive issues, but also a user of a simplified interface  (Has trouble with complex technical interfaces - but not cognitive processing overall)

  • Good at explaining complex things in simple terms - once she understands them.

  • Good at pointing out complexities in processes, interfaces, and communication

  • Can use standard interfaces, but not as productive as if she has a simplified interface, e.g. mobile app instead of web app

  • Prefers diagrams and images to dense and overlapping text

  • Prefers synchronous brainstorming, spontaneous (not scheduled), voice or face-to-face, but creating a graphical artifact to refer back to

    • works best when sharing ideas and perspectives with many people

    • works best when hearing other ideas and perspectives synchronously

 

Accessible Voting

Name: Minjun (pronounced Min-Joon)

Age: 28

Occupation: Home health aid

Interests:

  • His parents.

  • TV

  • Korean singing

Description:

  • Has vision loss, including being color blind.  As an immigrant, newly naturalized, English is Minjun’s second language.  

  • Although he can remember who the candidates are from seeing them on TV, he has problems reading their names.

  • Comfort level with tech: Functional

  • Has not voted before.

Needs & Preferences:

  • Color Contrast

  • Text size

  • Language  (Korean)  (ability to switch back an forth)

  • Audio

 

Alternatives to discovering what the person needs:

  • Discovery at polling place

  • Discovery at "kiosk" (non voting system)

  • Discovery on voting machine

  • Discovery on electronic poll book

  • Prescription by voting personnel  (may be success or failure)

  • Discovery "remotely" (e.g. at home, library computer, assisted living)

Online Educational Assessment

Pat

  • 13 years old

  • moving foster homes

  • transitioning from one school district to another one month prior to end-of-year assessment

  • Pat is beginning to feel disengaged from formalized learning

  • passionate about bats (Stella Luna was a favourite childhood book)

  • episodic mobility needs

    • fatigue increases over the course of day

    • becomes more difficult for Pat to write, speak and read

  • access to technology?

    • uses voice recognition, screen reader, alternative pen grip, joystick, adjustable track pad

    • transfer to new school means re-training of Pat to use new brand of AT

  • needs and preferences?

    • wants learning related to passion (bats)

    • doesn't want to be identified with disability or special needs

    • wants to take test at same time as the rest of the class

    • needs to use needs and prefs more (or different ones) as the day goes on

  • goal user is trying to accomplish in setting?

    • fitting in at school

    • learning more about bats

    • wants to build a bat house at home

    • pass the test!