CMHR Kiosk and Keypad Gap Analysis

List of Identified Gaps

Physical Interaction with Kiosk

• non-adjustable kiosk height will limit access of many users of different heights and in differently-sized wheelchairs

• inability to connect to kiosk with remote, personal device means that individual user's pre-set, personal preferences are unexploited
  • users will need to a) physically access kiosk in order to set preferences and b) repeat preference-setting routine at every kiosk
  • limits ability to adapt to individual's needs (a key component of accessibility)

• headphone requirement for listening to audio describe (vs. local speakers) means that user will have to plug in headset at every kiosk

Physical Interaction with Keypad

• keypad may be difficult for users with limited mobility to comfortably reach

• keypad requires a level of manual dexterity which some users with disabilities do not have

• keypad as sole alternative to touch-screeen (vs. personal device or other solution) may limit overall enjoyment/experience of exhibit

• fixed, right-handed keypad limits use by left-handed users and those who cannot physically reach the kiosk

• keypad is easy to locate but due to immediate prominence may be confused for sole kiosk interaction

• use of keypad may be tiresome for extended periods; increasing wrist-rest area may provide one solution

• vertically-oriented keypads on wall-kiosks are awkward to use and will be tiresome for extended periods of use

• fixed keypad button controls limit the level of interactivity with changing kiosk content (eg. content requiring up and down controls in addition to right and left)

Touch-screen Interface

• on-screen interactables for different levels of navigation are often presented in the same row (e.g. language selection, timeline, view toggles and next/previous buttons) – separating these levels into functional rows will simplify interaction

• nuanced audio description would enrich user experience e.g. for map/globe visual a whirling sound upon swiping, splashing over water bodies, voice over countries

• use of colour-coding as sole identifier for different classes/levels of information will limit cognition of those who are colour-blind; include also a variety of shapes

• need an alternate to touch-screen interaction for See Change Make Change tablets

gesture diptych

• tactile floor markings to indicate where to stand, audio instructions, alternatives for blind users, alternative for users with limited mobility would improve the interaction here
  • possible solution: mobile touchscreen as an alternative for some users, they would still get the experience of flipping through a book through swiping gestures

group table

• keypad is distant from kiosk content and appears to limit users to only the side content – provide a keypad at each individual station

debate table

• provide alternative to touch screen or audio instructions indicating which side of the screen is yes, and which side is no

Graphic Standard

• ability to set preferences on the touch-screen (font size, contrast, brightness, )
  • these could be portable preferences (on a token or other hand-held device)

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