Has difficulty with precise movements (motor skills) (e.g., on the iPad, it's difficult to select small targets)
Main interview
Uses computer for all aspects of life: social (e.g., email), work (web design/development), play (reading articles/blogs; doesn't play video games; no interest in them), online banking, online shopping (almost all his shopping is done online except for groceries), listening to music, and sometimes to watch movies
Uses the iPad for reading eBooks, mainly PDFs (i.e., not ePub-like books)
Typically reads in portrait mode
Zooms in PDFs to focus on particular pieces of content, but mainly reads at default scale
Bigger screen would help for reading, but can't think of other helpful enhancements
Has used online video lectures for learning
Sometimes watches them full screen, sometimes with other documents or applications beside it, depends on content
Will sometimes switch between video and applications if doing hands-on learning
Uncomfortable when the lecture goes too fast and can't keep up (esp. if it involves hands-on learning)
Touch can sometimes be difficult to use on the iPad for selections or taps that require fine movements
For websites, and the computer generally, there's fewer problems since the mouse is adequate for fine movements
Prefers mouse over the trackpad for fine movements
Contextual inquiry
Most of browsing through Reeder (RSS feed application)
Likes using it because it's very keyboard accessible
Uses keys to switch between blogs, articles, and read articles in full
Often reads the RSS summary before reading original article page
Salon.com
While scrolling using trackpad, sometimes accidentally selects elements and has minor difficulty finding empty areas to deselect
Usually enters the site directly to an article via Reeder
This used to be annoying for Salon.com since the browser would be directed to an RSS article page, requiring one additional click before reaching the article proper
Wikipedia.org
To find "Netherlands" article on Wikipedia: used in-browser web search to search for "netherlands wikipedia"
To find what currency Netherlands uses: used in-browser content search for "currency"
Some issues with Wikipedia:
Sometimes there's too much information
In-browser search helps, but when there's too many words and the search is for something more general, it's hard to find
If needing to read the full article, would use Reader (Safari feature)
It's more focused, and gets rid of the unnecessary junk
Usage depends on how long the passage he needs to read: if it's a long passage, he'll use it; if it's a short one, he won't bother
Bigger font would help
Less junk--get rid of things that aren't the article