Date & time:
0. General things to look out for during the interview
- Work processes
- Tools used (OCR/digitizing software, scanning hardware, etc.)
- Output generated (raw text, PDF document, etc.)
- Stakeholders (esp. other possible interviewees)
- Pain points & frustrations
1. Getting started
Introduce the team and explain why you're there. Give a brief overview of the interview session, and assure him or her that they don't need to answer any questions they might feel uncomfortable in answering.
2. Demographics, context, icebreakers
- What are you studying?
- What kinds of activities do you typically use a computer for?
- Do you have any favourite applications or websites? Why?
- Any you don't like? Why?
3. Main interview
The goal is to gain a general understanding of the kind of activities the user does to get their work done. It's important to note the user's primary (most critical, most often, etc.) activities.
- Could you walk us through the process of what you would do with a printed textbook?
- Do you do the scanning work yourself?
- If so, do you sometimes require someone to validate the scans?
- What tools do you use to do this?
- Frequency: How often do you use the tool? What are the most common things you do with the tool?
- Preference: What do you like most about the tool?
- Pain points: What do you dislike about the tool?
- What frustration do you have in general with the tools and/or process?
- How does the product help/hinder your work flow?
- How do you work around problems?
- If someone else does it for you,
- What are the barriers preventing you from completing the process yourself? (i.e., why?)
- Who does it for you? (acquire contact information)
- (assuming the scanning goes through an intermediate output file step before being read) What is the file format output that you use? (PDF, raw document, etc.)
- What is your use experience around the output? (e.g., text flow, alternative text/captions for images, etc.)
- How effective is the output?
- What are some of your frustrations with the output?
- Do you have any other peers that are in the same boat as you that we might be able to talk with?
Thank the student for their time.
Ask if it would be OK to contact them with follow-up questions and/or design review as we move through the project.