Mobile user testing, Draft 8, User 5 McCord (December 4, 2009)

Demographic info

Pre-visit scenario

Task: Deciding whether or not to go to the museum that week
 - Home page > Visitor information
 - Home page > Exhibits
User comments about this task:
 - "It's a multilingual application? Interesting."

Task: What do you do to learn about the exhibitions that are on right now?
 - Home page > Exhibits
 - Exhibit > Catalogue
User comments about this task:
 - Expects to see something labeled 'Virtual Visit' (instead of 'Catalogue') leading to overview of exhibit and artifacts
 - Appreciates the presentation of exhibit sections in catalogue; finds mosaic display better at conveying the physical and logical organization of the exhibit; List display is better the perspectives presented by each section
 - Thinks that list display should be the default display mode
 - Would add 'ending soon' flag in exhibits page when appropriate

Task: Find out more about an exhibition you're interested in
 - Home page > Exhibits > Exhibit

Task: How much will it cost you to see the exhibition?
 - Home page > Visitor Information

Task: What sorts of artifacts, objects, or works are in that exhibition?
 - Home page > Exhibits > Exhibit > Catalog

Task: Suppose you find a few artifacts that are really interesting that you want to make sure you see when you get there. How would you remember to do this?
- Home page > Exhibitions > Exhibit > Catalog > Sections > section > artifact page : collect
User comments about this task:
 - If empty, this should indicate how to collect objects
 - Collect Icon should recall My Collection
 - Enter object code should be in My Collection instead of Home page

Task: Can you find out what others thought about the exhibition?
 - Home page > Exhibitions > Exhibit > Guest Book
User comments about this task:
 - Not familiar with 'report abuse' feature
 - Add indication to the effect that 'comments are moderated'

Task:  What events are coming up related to that exhibition?
 - Home page > Exhibitions > Exhibit > Events

Task: How do you find out more about the museum? e.g., where it is, and what time it opens and closes, and how much it costs.
 - Home page > Visitor Information

In-museum scenario

Task: Suppose you want to see whether there are any events happening today. How do you go about doing this?
 - Home page > Exhibitions > Exhibition > Events
User comment about this page :
 - Clicks on the 'page' icon next to events - not sure if this is decoration or not - should be meaningful

Task: How do you go about finding the artifacts you bookmarked from your pre-visit?
 - Home page > My Collection
User comment about this task:
 - I can't tell where to find the artifact on premise
 - Include a map of galleries highlighting exhibit sections (different colors for each section)
 - On the artifact page, indicate in which section artifact can be found, and link to map

Task: You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention. Intrigued by the object, how do you go about learning more about it?
 - Home page > Enter Object Code
User comment about this task:
 - Needs an icon like an emitter on the label and on the 'Enter Object Code' (reinforcement)

Task: How would you go about finding more about the object using the mobile device?
 - Artifact page > Collect

Task: Now that you've found the object and have read a bit more about it, you want to mark it somehow so you can come back to it in the, maybe at home. How would you do this?
 - Artifact page > Comment

Task: The object reminds you of something, and you decide to share a note about it for other visitors or potential visitors to read. How would you do this?
 -  Artifact page > Comment

Task: You're really interested in this object, and would like to see other objects related to it. How do you go about doing this?
 - Artifact page > related objects
 - Artifact page > Tags
User comments about this task:
 - "Interesting feature"

Task: Is there anything you can listen to or watch about this artifact? How would you go about doing that?
 - Artifact page > Audio / Video

Task: Is there more than one image you can look at on this artifact? How would you go about doing?
 - Artifact page > Left / Right Arrow
User comment about this task:
 - "What are the up/down arrows for?"

Task: Suppose you the image is too small. How would you go about seeing this artifact, but bigger?
 - Artifact page : Taps on image
User comment about this task:
 - "There aren't any indications that zooming is supported by the application"

Task: This object is really exciting, and you want to somehow share the experience with your friends. What do you do?
 - Artifact page > send
User comment about this task:
 - "You should use the envelope icon"

Post-visit scenario

Task: How would you go about finding the objects you collected?
Home page > My Collection
User comments about this page:
 - "Not clear where / how the artifacts are saved"

Exit questionnaire

How was your overall experience using this application?

• Very pleasant

What would *you* use this application for? Choose as many as are appropriate.

• Plan a visit
• Research
• Education/Learning

What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)

• Localize objects on gallery map

What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)

-

How useful do you think it is to "collect" artifacts, objects, and paintings?

•  Very Useful

How useful do you think it is to see artifacts, objects, and paintings other people "collected"?

•  Not Very Useful

How useful do you think it is to tag artifacts, objects, and paintings?

•  Not Very Useful

How useful do you think it is to see the tags of artifacts, objects, and paintings?

•  Very Useful

How useful do you think it is to comment on exhibits?

•  Useful

How useful do you think it is to read comments other visitors left for exhibits?

•  Useful

How useful do you think it is to comment on artifacts, objects, and paintings?

•  Useful

How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?

•  Useful