Mobile user testing, Draft 8, User 3 (November 23, 2009)

Notes

Pre-visit scenario

Task: How would you decide whether or not to go to the museum that week?

- Would think to himself, Am I going alone? Or am I going with another person?
- If going this week, need to assess the pros and cons of going this week, in particular, what his personal schedule is like, what the alternatives are (i.e., other things he could be doing), etc.
- Need to assess his options: opportunity vs. cost.
- Need to know what there is to see/do at the museum
- Confused as to how to interact with the device; asks, How do I do input? How did I even get to this application?
- Once at the application, still confused: doesn't see a way out of the application
- Three buttons at the bottom don't make sense: Settings ("What am I trying to set up?"), Enter Object Code ("doesn't make sense"), My Collections ("some sort of personalized thing?--doesn't make sense")
- Would go to Visitor Information. Would expect a submenu, with opening houurs, phone number, maybe even email contact

Task: How would you go about looking for what exhibitions are currently on?

- Would expect it as a submenu of Visitor Information- Would tap on Exhibitions- Exhibitions screen pretty easy to navigate
- "Event today" doesn't help--what time is it today? Before or after current time?

Task: How would you go about learning more about an exhibition you're interested in?

- Would go to "Audio/video" to learn more; notes the video/audio links; notes that it doesn't show information right off the bat
- Might explore the first arrow ("About"), because it looks like the main navigation
- Could look at the comments, but personally wouldn't--don't care about what other people say
- Interested most in "Audio/video" and "About"
- Confused about "Catalog"-no idea what it's for-maybe a catalogue of objects in the exhibition

In-museum scenario

Task: How would you go about learning more about an object you've come across that you're interested in?

- About the home screen: want things that are locally available (i.e., locally significant)
  - Don't want to be outside and have access to information that's for when you're in the museum--it's unnecessary
  - When in the museum, don't want to have to see everything else
  - For instance, outside the museum, don't want to think about the object code
  - If at the museum, would want to navigate to a "You're in the museum"-don't want o look a today's evens, events, etc.-want to see in-museum options
- Exhibitions should have sub-categories to look at objects, by object code, by location (e.g., different buildings), anything that helps him to find objects that would be interesting
- Object Code Entry: what if I put the number in wrong? There's no backspace button, no cancel, and no way to go back
- Artifact View:
  - Sees the object
  - Don't know why he's supposed to collect it
  - 'The number' (accession number): don't know what the number means--absolutely not necessary
  - Forward and backward arrows on image navigate him to next and previous items in the collection/area
  - Don't know what this means: "Go to what other visitors enjoyed"
    - If whatever is there isn't related to this object specifically, then it's not context sensitive, and shouldn't be there
    - Why have "What other visitors enjoyed" there? Expecting serious errors there. Confused as to why there would only be 8 objects that visitors enjoyed, out of the 180 in the exhibition--confused as to why the museum would show that
    - [User assuming that "What other visitors enjoyed" is an absolute, and not 'Look at what other visitors enjoyed if they enjoyed this particular object']
    - Confused about how one would 'enjoy' something or not--is there a rating system? Would one do it in comments? How does one rate?
  - Would check out audio/video
    - Dissatisfied: the media is general, and not related specifically to the object
  - Would use the "+" to read a longer description
  - With the rich media technology in the devices, would expect to use media, and/or be read to instead of being made to read
  - What's tag for? Confused as to what "tag" is--don't know what it is
  - Wouldn't even bother opening it, don't know what it is, not curious.

Task: What would you do to remember an object for the future?

- Would tap on "Collect"
- Or, if he really liked it, would use email it by tapping "Send"
  - Would expect a screen where he can enter an email address