Mobile user testing, Draft 8, User 3 McCord (December 3, 2009)

Demographic info

Pre-visit scenario

Task: Deciding whether or not to go to the museum that week
 - Home Page > Exhibitions : Looks at current exhibits

Task: What do you do to learn about the exhibitions that are on right now?
 - Home Page > Exhibitions

Task: Find out more about an exhibition you're interested in
 - Home Page > Exhibitions > Exhibition > Events
 - Exhibition > Catalogue > View All

Task: How much will it cost you to see the exhibition?
 - Home Page > ... > Visitor Information (user hesitates, scans the home page)

Task: What sorts of artifacts, objects, or works are in that exhibition?
 - Home page > Exhibitions > Exhibition > Catalogue

Task: Suppose you find a few artifacts that are really interesting that you want to make sure you see when you get there. How would you remember to do this?
 - artifact page > collect

Task: Can you find out what others thought about the exhibition?
 - Home page > ... (Lost. Needs a hint)
 - Home page > Exhibitions > Exhibit > Guest book (After hint)

Task:  What events are coming up related to that exhibition?
 - Home page > Exhibitions : Clicks on 'event today' (Expect the 'event today' icon to be clickable and link to the event's description)
User comment about this task:
 - "What about listing 'coming soon' events?"

Task: How do you find out more about the museum? e.g., where it is, and what time it opens and closes, and how much it costs.
 - Home Page > Exhibitions
 - Home Page > ... > Visitor Information (Hesitates)
User comment about this task:
 - "Make sure the icon for Visitor information is significant"

In-museum scenario

Task: Suppose you want to see whether there are any events happening today. How do you go about doing this?
 - Home page > Exhibitions (Looks for 'Events today' on the home page, doesn't find it)

Task: How do you go about finding the artifacts you bookmarked from your pre-visit?
 - Home page > My Collection > artifact page
User comment about this task:
 - "The artifact page doesn't say which exhibition the artifact is part of, where it is located in the galleries"

Task: You are walking through one of the exhibitions, and find a particularly interesting object that captures your attention. Intrigued by the object, how do you go about learning more about it?
 - No idea.
User comments about this task:
 - "It would help if the icon on the object label was the same as the one for 'Enter Object Code'"

Task: How would you go about finding more about the object using the mobile device?

Task: Now that you've found the object and have read a bit more about it, you want to mark it somehow so you can come back to it in the, maybe at home. How would you do this?
 - Artifact page : Collect

Task: The object reminds you of something, and you decide to share a note about it for other visitors or potential visitors to read. How would you do this?
 - Artifact page > Comment

Task: You're really interested in this object, and would like to see other objects related to it. How do you go about doing this?
 - Artifact page > related objects
User comments about this page:
 - "This is really interesting...to be able to see objects of the same category that are on display"

Task: Is there anything you can listen to or watch about this artifact? How would you go about doing that?
 - Artifact page > audio / video

Task: Is there more than one image you can look at on this artifact? How would you go about doing?
 - No idea. (Assumes left and right arrow are for navigation between artifacts)

Task: Suppose you the image is too small. How would you go about seeing this artifact, but bigger?
 - No idea.

Task: This object is really exciting, and you want to somehow share the experience with your friends. What do you do?
 - Artifact page > send

Post-visit scenario

Task: How would you go about finding the objects you collected?
 - Home page > My Collection

Exit questionnaire

How was your overall experience using this application?

• Very Pleasant

What would *you* use this application for? Choose as many as are appropriate.

• Plan a Visit

What sorts of features or functionality would you have liked to see in a mobile app like this? (e.g., what's missing?)

What would you have changed in this app? (e.g., what can be improved? What would make it more fun or engaging?)

How useful do you think it is to "collect" artifacts, objects, and paintings?

• Useful

How useful do you think it is to see artifacts, objects, and paintings other people "collected"?

• Useful

How useful do you think it is to tag artifacts, objects, and paintings?

• Useful

How useful do you think it is to see the tags of artifacts, objects, and paintings?

• Useful

How useful do you think it is to comment on exhibits?

• Very Useful

How useful do you think it is to read comments other visitors left for exhibits?

• Useful

How useful do you think it is to comment on artifacts, objects, and paintings?

• Useful

How useful do you think it is to read comments other visitors left for artifacts, objects, and paintings?

• Useful