recognize that we are all unique, enable people to understand their uniqueness, design for one-size-fits-one in an integrated way
accessible design process, co-design with people you design for – consider: who is at the table, where is the table, what are the tools?
consider the context and the system – impact of design decisions – ever more entangled world – encourage virtuous cycles
Experience and insights:
Amazon – people and goods – drone delivery systems
Google – wayfinding, maps and autonomous vehicle interfaces
UBER and City of Toronto – engaged community in developing UBERAssist, UBERWav and driver training in accessiblity, also consider employment of people with disabilities in transportation industry – drivers not just riders – Beethoven for drivers who are deaf
Ministry of Transportation -- 100 years and inclusive culture – Happy anniversary! – very siloed by function and region – promoting "ISH" – integrated, strategic and horizontal – transformation is also supportive of inclusive design
Mobility-For-All Community Access through Intelligent Mass Transportation Systems – Jim Sullivan
My most relevant qualification is that I have an appreciation for what I don’t know and can’t predict.
Especially in times of change your greatest risk is hubris. You want to be very wary of anyone that claims they have the answer or a fool-proof plan – at best their focus is far too narrow.
Risk Aversion in Times of Change
In times of change --People with disabilities are your most valuable intelligence – they are the canaries in the coalmine -- the first but definitely not the last to feel an area of risk and design fail. People with disabilities can act as your early warning signal.
The unintended consequences of over-simplistic approaches to complex problems.
I played two roles in a very costly Cobra effect in the development of regulations– because the Web Content guidelines referenced by Canadian federal legislation for government websites were not updated, the Common Look and Feel accessibility regulations required that Web sites not depend on scripts at a time when the government mandated that services be moved online, which required the use of scripts – the majority of the discussion of accessibility by federal employees was therefore on how to seek exemptions from accessibility requirements -- federal Web developers were in a double bind: obey (outdated but mandated) accessibility requirements or do your job – this was finally resolved in the federal case of the Common Look and Feel and Donna Jodhan
Big Data and Research
This committee is venturing into uncharted territory – which has dangerous blind spots – our systems of evidence and inquiry are designed to ignore this domain – research and especially big data is eliminating the noise and outliers – people with disabilities are the noise in a data set and the outliers – people with disabilities are not even the weak signals - but the data that has no pattern
Artificial intelligence, smart systems and intelligent systems are based on data that ignores people with disabilities.
Focus on transitions - between systems that view themselves as self contained but should be integrated (one municipal transit system and another, carshare programs and subways, etc.) – greatest risk factors are at the boundaries (e.g., jurisdictional boundaries)
Focus on the interaction between dynamic and static parts – things that change and things that are resistant to change (new disruptive technologies and established services)
Broad Collaboration is Critical
Reach out across jurisdictions and areas of responsibility - do not assume that someone will build the bridges – do not abdicate responsibilities at your boundaries
Committee task and structure
Awesome task and responsibility
Most critical - working together – we are all in this together – whether an obligated organization or a consumer – an adversarial or fragmented stance will botch a design – we need diverse perspectives that are treated with respect and open consideration
Want to achieve balance and what is called "dynamic equilibrium" – not just between consumers and obligated organizations but between all stakeholders
We are not just dealing with one pivot point, but multiple pivot points – this is a multi-faceted challenge
Need agility, transparency, responsiveness, resourcefulness
Legislation is anything but agile
Most challenging task: How do you design regulations that provide testable criteria and clear guidance -- while at the same time, provide support for diversity, responsiveness and agility?
Regulate process not product
Remain technology neutral
Support modularity and interoperability (e.g., enable alternative interfaces to car controls)
Focus on systemic interventions
research funding and procurement should be conditional on proactive participation of people with disabilities in the research
integration of inclusive design and accessibility curriculum in training and education
Use emerging technology for compliance monitoring
Data gathered by services such as UBER, internet of things monitors, and open data can be used to monitor accessibility compliance for continuous improvement