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Pager User Testing - Round 1 Protocol

Owned by Allison Bloodworth
Last updated: Mar 19, 2009Version comment
2 min read

Background Questionnaire

1. Gender
2. Age
3. Level of tech-savvyness

Instead of asking them point blank I'd refer to a shortened version of the following demographic questionnaire.

http://wiki.fluidproject.org/display/fluid/Demographic+Questionnaire

Method

User testing was conducted to test the 3 page navigation designs. Two users (1 tech-savvy, 1 non-tech-savvy) were recruited for each design. Users were given the URL of a page with the design prototype, and were asked to perform the following tasks.

Scenario

You are a student at University of Berkeley.  Your instructor has put you into groups of 4 for an assignment for your economics class.  You are given the names of your team members and are now trying to look them up in the university student directory to get their email addresses.

Tasks

<Test Coordinator Notes: Present one of the 3 designs to the user.  Need to get one tech savvy and one non-tech savvy user for each design, 6 users total>

1. You would like to find a student named "Ian Clarkson". Can you show me how you will find him?
<If the user successfully carries out the task, display the page with "Ian Clarkson" (2nd page)>

2. Now you want to find "Matthew Millard". Can you show me how you will find him?
<If the user successfully carries out the task, display the page with "Matthew Millard" (11th page)>

3. Now you want to find "Krista Akerman".  Can you show me how you will find her?
<If the user successfully carries out the task, display the page with "Krista Akerman" (1st page). This tests how the user will go back to the first page of the list.>

Usability Questionnaire

  1. How would you expect to go to the next or previous page?
  2. What is this table sorted by currently?
  3. How long is the entire list?  (After they answer then ask: How did you know?)
  4. Do you prefer number of pages or number of items?  (First try and observe this through the tasks.  Which way when they use it are they more successful.  Performance data is more important than Preference data).
  5. How many items are shown on this page? Do you care how many items are shown? If yes, how many items would you typically like to see on one page?