Layout Reorderer User Testing - Round 3 Results

Summary

4 of 4 users were able to drag and drop portlets. The one user who took a longer time to realize she could do this (and she did eventually do it) was confused by the task.
1 user suggested that when mousing over a movable portlet it might be helpful for it to say "click & drag to move."
4 of 4 users understood what a locked portlet was
Performance was markedly improved

Demographics

User Number	Location	Gender	Age	Role	Tech-savvy	Do you own a personal computer?
User 1 (BF)	Berkeley	Female	41-50	Staff	Medium	Yes, Macbook
User 2 (AL)	Berkeley	Male	19-24	Student	Medium-high	Yes, Toshiba laptop (PC)
User 3 (JV)	Berkeley	Female	19-24	Student	Medium	laptop, windows XP
User 4 (DB)	Berkeley	Female	51-60	Staff	Medium-low	Yes, a PC
User 5
User 6
User 7

Do you do any of the following and if so how often?

User	Checking email	Instant message	Shop online	Online banking	Internet research	Take class online	Social networking
User 1	All the time	All the time	All the time	All the time	N/A	A few times a month (webinar)	No answer
User 2	All the time	A few times a month	A few times a month	A few times a month	A few times a week	Hardly ever	A few times a week
User 3	All the time	A few times a month	Hardly ever	A few times a month	A few times a week	Never	A few times a week
User 4	All the time	Hardly ever	A few times a month	All the time	A few times a month	A few times a month	A few times a week
User 4
User 5
User 6
User 7

Do you upload files on the web and if so how often?

User	Pictures	Media	Docs to course site	Docs to soc. ntwkg	File to email
User 1	Hardly Ever	Never	Never	Hardly Ever	All the time
User 2	A few times a month	Hardly Ever	Never	Hardly Ever	A few times a week
User 3	A few times a week	A few times a month	Hardly ever	Never	All the time
User 4	A few times a week	Hardly ever	Never	Hardly Ever	All the time
User 5
User 6
User 7

Interaction Notes

User Number	Task 1 - Move a particular box/portlet	Task 2 - Change the placement of other boxes/portlets	Task 3 - Deal with a Locked box	Task 4 (if not done already) - drag and drop a portlet
User 1	The Announcements portlet wasn't there as it should have been, so we had the user move the Weather portlet. User seems to have thought we wanted her to move it to another tab, as she said "I never customize the tabs." Daphne had to explain that we wanted her to "move that box" to make it clear what we wanted. She had no problem dragging and dropping the box, but still didn't think that's what we wanted. She didn't understand at first that when you moved a box to a new spot, the box underneath it moved down--she was looking for this box for a bit and couldn't find it.	She had no trouble dragging and dropping portlets, but she still wanted to interact with the tabs. She tried "Add content" and "Add tab." She said "I would put my bookmarks under a tab; I wouldn't put them up front."	She dragged the portlet way up to the upper left and read the pop-up message. Then she said, "What's considered a locked box?" She realizes "Welcome" is locked when she sees the lock icon and quickly realizes she can't move the Bookmarks portlet up any higher because of it.	She had no problem moving the image lightbox down.
User 2	Scrolls down to Weather and drags and drops it with no problem. Says it's similar to the Facebook interface.	Tries to drag Weather up. Moves Bookmarks to the left. Moves Image Gallery to the right and there's a little weirdness when he tries to move it to a space where there is no portlet - he can't drop it.	Tries to drag there two times, then quickly sees that it's locked. Tries to click on the word "Welcome" in the portlet header to unlock it.	Easily performs this task.
User 3	Easily drags and drops the portlet right away. Tries to put it on a locked portlet and fails so moves it to upper right. Says right away, "I didn't see this lock so I tried to put this on top of it. Now the lock makes sense."	Calendar drags a little jerkily as she moves it up, but she still has no problem moving it.