Too many choices

• Finding an item on a list
• Too many unnecessary form options and screens
• Too many choices (course creation - group tools intelligently)

Missing content

• Provenance - where is stuff coming from?
• Titles should match the status of a task (e.g. edit announcement vs. view announcement)
• (M) Not clear what to do to create new course
• "Open in a new Window" indicator - analysis that a new window is required
  • Difficult window arrangement
  • No indication that this is opening a new window - can be confusing

Inconsistency

• Metadata inconsistencies (terminology, display, order)
• Form submit buttons inconsistent (forums)

Visual Style

• Resources: "x" button to remove files is an unusual affordance, doesn't work for first file
• Calendar - In Focus
  • Uses visual cue similar to browsers. Need something like highlight to distinguish today from other days on calendar
• Visual indicator of what's in focus
  • Browser visual cues too faint
  • Can we enrich what the browser does?
  • Particularly difficult for tool nav, checkboxes

Missing Functionality

• Page vs. Tool: No affordance for multiple tools on a page
• I-frames: turning off CSS leads to collapse of content frame

Missing Accessibility

• Access Keys
  • Potential for conflict w/ browser shortcuts, mixed feelings about benefit
  • Argues for making an on/off option
• Semantic page construction (headers, paragraphs, hierarchy)
• Accessible/Keyboard tool navigator
  • Exist in many cases but should for all tools
  • Definition needs to be available

Placement

• Pain point: scroll to bottom to find a button
• Action buttons
  • Butons typically below the fold
  • User naturally chooses "x" to get out of wherever they are
  • Need to have buttons in view anytime they could be used
• Banner: Welcome student message should be on the left sude of the banner. Current location makes it blend in with utility links

Back Button

• Back button doesn't work - users expect it to
• "back" and "cancel" used interchangeably across wizards
• Back button should always take me to the place i just came from
• Tools should not loose work if back button is pressed

Misc

• Internationalization