Organizations

Most of these sites are filled with articles, seminars, events, etc.

• Interaction Design Association
• SIGCHI - the ACM's Special Interest Group on Computer-Human Interaction
• Information Architecture Institute
• Usability Professionals' Association
• Society for Technical Communication - Usability & User Experience
• The User Experience Network
• Usability Net

Companies

• User Interface Engineering
• Nielsen Norman Group
• Cooper
• Human Factors International
• Adaptive Path

Sites

• A List Apart - Explores the design, development, and meaning of web content, with a special focus on designing with standards
• Cooper's Insights
• Good Experience
• Boxes and Arrows
• SitePoint - Online magazine for Web Development and Design Professionals
• useit.com - Usability guru Jakob Nielsen's website with practical articles on creating usable information technology
• Usable Web - Almost a thousand helpful links about web usability organized by category

Blogs, Lists, & RSS

• discuss@ixda.org (ixda.org)

UCD Processes

• User-Centered Design, Usability Professional Association Website
• User-centered design in IT services
• Selling User Needs Assessment, presented at UCCSC (University of California Computing Services Conference)
• Usability Body of Knowledge
• Usability Methods Toolbox - Great resource that describes the various techniques that may be used in usability evaluation
• The KJ-Technique: A Group Process for Establishing Priorities (a.k.a. Affinity Diagramming)
• Qualities of a Good Survey Question
• Autodesk's UCD & Agile Process

Recommended Interaction Design Books

• "Don't Make Me Think", Steve Krugg
• "Designing Interfaces", Jennifer Tidwell
• "About Face 3.0, The Essentials of Interaction Design", Alan Cooper, et al
• "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design", Karen Holtzblatt, et al.
• "The Inmates Are Running the Asylum", Alan Cooper
• "The Design of Everyday Things" by Don Norman

For more suggestions, check out the Society for Technical Communication's Usability & User Experience Group's Bookshelf

Accessibility References

• DHTML Style Guide - Contains many conventions for keyboard access of DHTML widgets
• ARIA Article on A List Apart - Good introduction to ARIA
• ARIA Examples - Contains many examples of using ARIA markup
• ARIA Best Practices
• Mozilla - Keyboard Navigable Widgets

Design Patterns

User Testing

Fluid UX Presentations