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Introduce the team and explain why you're there. Give a brief overview of the interview sessionssession, and assure him or her that they don't need to answer any questions they might feel uncomfortable in answering.
2. Demographics, context, icebreakers
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- Could you walk us through the process of what you would do with a printed textbook?
- Do you do the scanning work yourself?
- If so, do you sometimes require someone to validate the scans?
- What tools do you use to do this?
- Frequency: How often do you use the tool? What are the most common things you do with the tool?
- Preference: What do you like most about the tool?
- Pain points: What do you dislike about the tool?
- What frustration do you have in general with the tools and/or process?
- How does the product help/hinder your work flow?
- How do you work around problems?
- If someone else does it for you,
- What are the barriers preventing you from completing the process yourself? (i.e., why?)
- Who does it for you? (acquire contact information)
- (assuming the scanning goes through an intermediate output file step before being read) What is the file format output that you use? (PDF, raw document, etc.)
- What is your use experience around the output? (e.g., text flow, alternative text/captions for images, etc.)
- How effective is the output?
- What are some of your frustrations with the output?
- Do you have any other peers that are in the same boat as you that we might be able to talk with?
5. Wrap-up
Thank the student for their time.
Ask if it would be OK to contact them with follow-up questions and/or design review as we move through the project.